I went to the docs for a blood pressure check. My appointment was for 2:00. We arrived around 1:45, checked in and Ernest says, “You don’t have an appointment.” I said, “I called Monday and set the appointment with you.” He responds, “I forgot to put you in the calendar. There are three patients ahead of you but don’t worry I’ll take care of it.”
10 minutes later I’m called back to the room ahead of the other three. I go back and a few minutes later Andrea and Syd come in. We are sitting there for forty minutes and not one person has come to see me. I tell Andrea I’m going to call the front desk, grab my phone and Ernest answers. I say, “Ernest, this is Sean, I’m in exam room 2 and Doc hasn’t come to see me.” He is unsure of what is transpiring and says, “Who is this?” and I respond, “Sean man. I’m in room 2 and Doc hasn’t come to see me. I’ve been back here 45 minutes.” He repeats, “Who? OHHH Sean. Man let me see what’s going on?”
Three minutes later Doc comes in and says, “Who calls the front desk to complain that they are waiting?” “ME! Don’t have me back here waiting for nothing, then turn around and say my blood pressure is elevated. Hell yeah it’s elevated. I’m pissed off at you having me sit here wasting my time.” Mr. Thomas ya’ll runnin me ragged.” “Not my problem.” After he tells me my blood pressure is slightly elevated (no shit) he sends the script to the drug store and we leave the examination room.
On the way out Ernest says, “Hey, we forgot to do the co-pay.” I say, “Don’t ya’ll owe me a copay?” I kept talking about what happened the last time I came and how they double charged me a copay (they didn’t). Besides, ya’ll screwed up my appointment and had me waiting damn near an hour in an exam room. Who does that?” He finally said, “Don’t worry about it.” Andrea and Syd looked at me and Andrea said, “Mr. Thomas what am I going to do with you?” I said, “Saved a co-pay, wanna go out to eat?”
It pays to call the front desk when you are sitting in the exam room for 40 plus minutes.