Last week I told you about my two year old laptop breaking and I took it to for repairs. What I didn’t tell you was the crap I had to put up with to get it checked out. I took the laptop to a store whose name sounds like West Fly and has a computer department with a name synonymous with nerd crew.
I walk in and I am immediately helped. They are courteous and explain the process of getting an estimate. I have to pay $35 for the estimate and there is a $120 automatic approval in repairs if I agree to their terms and conditions. I feel $120 is a fair number to repair a $500 laptop so I sign off and pay the $35.
The laptop is sent off to their repair facilities and I get a robo call from them about 2-3 days later. “We have your laptop. Please call us to discuss the issue.” I return the call and no one answers. I try again, no response. The next day I get another call repeating the directions. I try again. This time a lady says, “I don’t know why we called. We haven’t started the inspection yet.” A couple of days go by and I get another robo call. “The repair estimate is $300 plus. Please call us to approve the repair.” Ya’ll already know I am not paying $300 to repair a $500 laptop. That is asinine.
I call them to say send it back and…..NO RESPONSE. I try again and again to no avail. The next day I get a call repeating the message. I try again, no response. A third day goes by and another call. “If we don’t hear from you we will return the laptop to the store you went to unrepaired.” At this point it doesn’t make sense to keep calling when they are going to send it back anyway which is what I wanted. Some days go by and I get another call. “Your laptop has been returned to the store. Please schedule an appointment to pick it up.” I call West Fly and tell them I want to come pick up my lap top.
“What time do you want to come get it?”
“I have no idea. I’ll get there when I get there.”
“Sir, we have to make an appointment for you to pick up your laptop.”
Getting slightly pissed I respond, “What??? Why, you didn’t make one when you took it from me. Why do I need to make an appointment to pick it up?”
“It’s store policy.”
“I don’t know what time I am going to get there. I will get there when I get there.”
“We can’t let you do that. You have to have an appointment.”
“Say what?!?!? Let me speak to your supervisor please.”
At this point she puts me on hold and I am left on the line for 10 minutes before I hang up. By now I am on a new level of pisstivity. Sometime that afternoon they call me.
“This is West Fly. You asked to speak to a supervisor.”
“Yes. I want to pick up my laptop. The lady told me I need an appointment. I don’t know what time I will be there.”
“Sir it is required that we schedule an appointment. This way we can set aside time to go over your laptop with you. If you come in and there are other customers you will have to wait your turn.”
“OK. Fair enough. I don’t know what time I will be there so if I have to wait I will wait.”
“Do you know what time you will be here?”
“I just told you I don’t know. Why are you asking me that again?”
“Well if you show up an appointment is not needed. You will have to wait your turn.”
“WAIT!!! Didn’t you just say I NEEDED an appointment, now I don’t?”
“No sir an appointment is not required, just requested.”
Now I am on a new level of pisstostity!!!
“DUDE are you for real? You just said it’s required. Now you are saying it’s not?!? Which is it?”
“Well you need to tell your staff it’s not because that is what she told me not more than two hours ago.”
He LAUGHS and says, “It’s not required but requested.”
Now I am exasperated. “OK, I will come this Saturday and get my laptop.”
“I DON’T KNOW!!!”
“Well if you come in and there is a line we will make you an appointment.”
“WAIT!!!!!! WHAT?!?!?! You just said I don’t need an appointment. Now you are going to make me one while I wait?!?!?! HUH????”
“Yes sir. If there is a line we will make you an appointment.”
He then said, “You can’t go to the doctor without an appointment.”
I lost it. “DUDE YOU ARE NOT A DOCTOR. YOU WORK FOR WEST FLY!!! Jesus I see why you are called the nerd crew. I’ll be there on Saturday.”
I show up on Saturday WHEN I FELT LIKE GOING and guess what, 5 nerds behind the counter and one customer. The lady hands me my laptop and I sign for it. NO FREAKIN APPOINTMENT
To the supervisor I just want you know…. That’s why your squad is called GEEK!!!